UOK Wellbeing

What is UOK?

UOK is a well-being product designed to help teachers proactively support their student's well-being. Every day students log in to UOK and answer a series of questions expressing their feelings.

{ Problem Space }

First of all, how was I going to tackle the problem?

I first opened the UOK mobile site and began conducting a usability audit, to which I found the many pain points that UOK faces.

I then began organizing the user surveys from students who take the check-in daily. Twenty students partook in the study, and all had various answers to what makes UOK a not-so-pleasant experience.

{ TL;DR }

Problem

Students want to see an upgrade to the platform's aesthetic identity and a more engaging experience when submitting their responses. Ensure they can react to the feedback directly and personally, rather than using the survey's generic replies.

Solution

A web-based mobile app aims for more student engagement through improved user flow, usability, and brand identity.

A third-party engineer in late 2022 will develop this.

My Role

In this project, I wore many hats:

  • Ideation and Strategy

  • UX/UI Design

  • Usability Testing and Prototyping

  • Branding and Illustration

I consulted with stakeholders & engineers to assess technical feasibility and designs.

{ Key Insights }

Here is what I discovered

  1. Students needed a journal

15 out of the 20 Students surveyed felt they were not being heard when doing the daily survey. (fig. 02)

2. The brand and UI were not engaging.

100% of the collected surveys said that the UOK UI was not engaging, was dated, and left them feeling as if it was a chore than beneficial. (fig. 01)

3. Measuring and Tracking

Students felt that they were not able to measure their moods and track their past surveys. (fig. 03)

Fig. 01
Fig. 02
Fig. 03

Ideation Stage